Why would you want to change payroll providers?
- Service Stinks
- Expense too expensive
- A lot of Errors
- No aid with IRS
- Lost in the Shuffle
Service Stinks. Payroll service is all about service. If you do not perceive that your organization gets great service then you most likely aren’t getting great service. Payroll providers understand that their level of service has to be incredibly high. Are you getting what you were assured? Too often salesmen promise what production can’t deliver. Are your issues dealt with,and more notably fixed,right away. If your account has actually been overdrafted and you do not get your money back in two organization days or less you are not getting great service.
Expense too expensive. Are you paying more than you should? How do you know? Get some quotes. There are a variety of totally free quote services on line. Google “Payroll estimates” and go from there. Many times your payroll company will work out a revised deal with you if you feel the price is too expensive,however not always. Keep in mind that the major payroll businesses have a revenue maximization procedure. They will estimate you a cost to get your organization on board. There used to be right on the Paychex contract a line called WIT for the sales representative to fill in. WIT represented “Whatever it Takes”. The sales representative would give any concession to get the payroll business. Payroll service is all about service. Payroll service suppliers understand that their level of service has to be incredibly high. The regional office would stealthily increase the price every payroll or every few payrolls till it reached the maximum level the regional office thought it could sustain.
The other thing a great deal of payroll businesses do is quote you rates however do not inform you what is not included because of price concerns. Things like a cost for: each hire,each termination,each report,each brand-new report,each non standard report,each W2,each W2 reprint,tax service,phone entry,year end reports,unneeded CDs,access charges,month-to-month charges and so on. If they give you a “discount rate” to get your business it can quickly vanish.
Mistakes are inescapable when humans deal with the payroll. Does your payroll company try to assign blame for a mistake or do they simply fix it. Does your payroll company call you if they see something unusual or do they simply do it their way?
Every employee of every customer looks at payroll and needs for it to be best. It will not be,however it needs to be as close as possible.
No aid with the IRS. Does your payroll service when presented with a letter from the IRS inform you to call your CPA? Shame on them. The IRS will send you letters. The IRS makes errors. The IRS will not fix their errors unless and till you can show to them they are incorrect. If you made the mistake an excellent arbitrator can get the IRS to remove the charges and often the interest,many times even. I can’t say the number of charges in the last fifteen years I have actually had reduced merely by calling the IRS in an expert manner and knowing what to say and how to say it. Your payroll company should be a professional in getting charges abated. Your CPA will most likely not be a payroll tax specialist. Your payroll company should have CPAs in the company,that you can talk with to resolve IRS and State tax issues.
Lost in the shuffle. Do you talk with a different individual every time you call your payroll company? Do you get passed from extension to extension to extension till you wind up with voice mail that is not returned? When you call for aid do you get a voice mail system and not an individual? When you call for aid do you reach India? If you can’t talk with live people,who can resolve your issues and do it in English,then you are lost in the shuffle. Enough said! Here is an excellent small payroll service that provides personal service for Northern California businesses:
Summing It All Up
Payroll service is all about service. Payroll service suppliers understand that their level of service has to be incredibly high. The regional office can stealthily increase the price every payroll or every few payrolls till it reached the maximum level the regional office thought it could sustain so be careful.
Your payroll service supplier should be a professional in getting charges abated otherwise change your payroll service.